From Manual Surveys to Digital Field Operations
Maintaining Business Continuity
A reputable removals company relied on in-person visits to assess properties, determine item volumes and identify fragile items.
However, when COVID-19 restrictions made face-to-face interactions impossible, the business faced significant operational disruption. It needed a safer and more efficient way to continue providing accurate assessments without compromising service quality.
A Digital Surveying Experience
The removals and relocation company engaged with our business for a custom-built solution to optimise its field operations.
Our team designed and developed a customised Surveyor App to meet the industry's operational requirements, enhancing efficiency, improving information accuracy and supporting the on-site survey process.
How the Surveyor App Transformed the Process
Digital Quote Request
When a prospect requested a quote, they received a link to a user-friendly app accessible on Android and iOS devices.
The app enabled prospects to record a walkthrough of their home, providing a visual representation of their belongings.
Remote Property Assessment
Surveyors could remotely view the footage to assess inventory and prepare quotes. They could also capture screenshots of specific items, such as a piano, for accurate documentation.
This approach helped maintain assessment accuracy while reducing the need for in-person visits.
Secure Media Management
Videos and screenshots were stored on a cloud platform to support secure storage and convenient access when needed.
The centralised system enabled the client to manage and retrieve media files more efficiently, streamlining the quoting process.
Technology That Delivered Business Value
Business Continuity
Business operations continued during COVID-19 restrictions without relying on traditional face-to-face property visits.
Operational Efficiency
Significant improvement in operational efficiency compared with traditional surveying methods.
Customer Satisfaction
Customers reported high satisfaction with the digital survey experience, highlighting its ease of use and convenience.
